BYJU’S REFUND POLICY

BYJU’S REFUND POLICY

Dear Sir/Madam,

Thank you for choosing BYJU’S and we welcome you to the BYJU’S family!

At Think & Learn Private Limited (hereinafter “BYJU’S”/ “we”/ “our”/ “us”), we value the trust of our customers (“Customer(s)”/ “you”/ “your” / “Subscriber(s)”) and wish to inform you that you have purchased one of the BYJU’S product/services as set out in Annexure I (hereinafter referred as “Limited Offer Product(s)”), under a special limited period offer wherein the refund terms mentioned hereunder will apply to your purchase[1] of the relevant Limited Offer Product(s).

Your access to or the usage of the Limited Offer Product(s) shall be governed by the relevant Terms of Use and Privacy Policies of the relevant Limited Offer Product(s) available on the relevant mobile application/website. If you wish to cancel your subscription and/or return the Limited Offer Product(s), you shall be required to submit your cancellation request by writing to cancellations@byjus.com.

Refund Terms for the Limited Offer Product(s):

1. If you choose to cancel or return the Limited Offer Product(s);

a) within 14 days after the Delivery date/Activation Date/Orientation date ( refer to annexure for date criterion) you shall be eligible for a full refund. No refund will be provided on the Device fee(if applicable), & study material fee as available in the invoice.

b) post 14 days after the Delivery date/Activation Date/Orientation date( refer to annexure ), no refunds shall be claimed or will be entertained.

Table A*

***Sample Illustrations are provided in respective Annexures

2. For any Limited Offer Product(s) purchased by you, you shall not be eligible for any refunds, whatsoever in the following events:

a) If the request for cancellations/return is submitted after 14 days after the Delivery date/Activation Date/Orientation date (refer to annexure).

b) If your access/subscription to the Limited Offer Product(s) is canceled on account of discovery of credible proof regarding any breach of Limited Offer Product(s)’s Terms of Use. The decision of BYJU’S shall be final and binding in this regard.

3. If due to a force majeure event (such as acts of God, government restrictions or other events beyond our control), we have to discontinue the Limited Offer Product(s) that you have already availed; then we are under no obligation to refund the fee for such portion service already availed by you. We are also not liable to provide any additional service in lieu of the service so discontinued

4. Any other refund policy, mentioned anywhere on our website or any other place, does not hold true for the Limited Offer Product(s). Refunds for all other product(s)/service(s) offered by BYJU’S (which are not specified in Annexures) shall be governed through their respective refund policies/terms of use.

5. Mode of Refund: All applicable refunds shall be processed through online transfer in Indian Rupees only, to the source account from where the payment was originally made; a) within a reasonable period of 28 days from the date a written confirmation from our end is provided to you approving the cancellation). In no event, will the applicable refund amount be greater than the amount paid for your purchase. In the event you had availed credit/financing facility while purchasing the Limited Offer Product(s) from us, your refunds shall be processed accordingly with your lender/financing partner.

6. If your payment instrument/account through which original payment was made, is not active or does not support refunds, you shall be required to provide other bank account details belonging to you for processing the relevant refund. We shall not be responsible and/ or accountable for crediting refund money to the wrong account due to incorrect details furnished by you. You shall be required to furnish a declaration for transfer of refund to another bank account in the format and manner as may be required by us.

7. In case you have not received the refund within the above mentioned 14 days period, then write to us at cancellations@byjus.com.

8. On account of cancellation of the service(s) procured by you under the Limited Offer Product(s), the services to be provided by us from the date of cancellation, up to exhaustion or expiry of such service(s), shall be considered as services not performed. Accordingly, for return/ cancellation of product(s)/ service(s), we will issue a GST credit note to you, which otherwise may not be issued if the withdrawal and issuance are beyond the timelines allowed under applicable law. In case the cancellation request submission date is after the prescribed timeline, we may issue a commercial credit note, on your request. You may be required to furnish a declaration for the same, in the format and manner as may be required by us.

9. We reserve the right to modify/ replace this Policy at any time, as deemed fit by us, without any prior notice to you.

10. You confirm and acknowledge that you have read and understood the terms set out in this document and accept the same.

11. Further, you undertake not to dispute the refund terms provided under this document by Think & Learn Pvt. Ltd. or raise any claims beyond the scope provided under this document.

ANNEXURE I

*Short term courses of 90 days or fewer will not be applicable under this refund policy

ANNEXURE II

ANNEXURE III (For programs with device offering)

Illustration : 2-year BYJU’S program with device offering ; Delivery date of October 2,2023

Delivery date– Date on which the device of the limited period offering is being delivered to the customer

Free Look up period -14 days after delivery date; device amount is non refundable.

Note: The amount is for illustration purposes only.

ANNEXURE IV (For programs without device offering)

Illustration : 2-year BYJU’S program without device offering ; Activation date of October 2, 2023

Activation Date – Date on which the online activation is done.

Free Look up period -14 days after activation date.

Note: The amount is for illustration purposes only.

ANNEXURE V (For BTC programs with device offering)

Illustration : 2-year BTC program with device offering ; Delivery date of October 2, 2023; Orientation date is October 4,2023.

Delivery date : Date on which the device of the limited period offering is being delivered to the customer.

Orientation Date : Date on which the orientation for the Limited Offer Product(s) is done at BTC center.

Free Look up period : 14 days after delivery date or orientation date whichever is later; device fee is non refundable.

Note: The amount is for illustration purposes only

ANNEXURE VI (BTC program without device offering)

Illustration : 2 year K10 BTC program without device offering ; Orientation date of October 2,2023

Orientation Date : Date on which the orientation for the Limited Offer Product(s) is done at BTC center.

Free Look up period : 14 days after the orientation date.

Note: The amount is for illustration purposes only

ANNEXURE VII

This Annexure contains a list of exam categories which have a zero refund policy for Limited Offer Products.

Program List with zero refund policy

1. BYJU’S Exam Prep
2. BYJU’S IAS Classroom program
3. BYJU’S IAS Online live classes program
4. BYJU’S IAS Tablet learning program
5. BYJU’S IAS Optional Bundle Product
6. MBA
7. CLAT UG
8. GATE
9. CDS & Defence
10. NDA
11. CSIR NET
12. UGC NET
13. Teaching (CTET, PRT etc)
14. Bank PO
15. Regulatory Bodies
16. SSC & Railways
17. UPPSC
18. BPSC
19. MPPSC
20. AE/JE
21. Any Combo packs with a combination of above exams
22. Any Test Series for the above exams