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Question

Following communications indicate barriers to effective communication. Identify them and also mention the measures to be taken to improve the effectiveness of communication:
(a) The National Sales Manager during his visit to the southern zone spoke to the sales managers in Hindi. 
(b) During a meeting, the manager was addressing to the problem of competitors' pricing policy. The two executives were busy talking to each other about their plans for the upcoming long weekend. The manager got distracted and forgot to inform the major changes in company's pricing policy.
(c) Mohit prefers to stay away from his boss. He is always scared of what if his boss does not approve his suggestions.
(d) The sales manager while addressing to fresh graduates explained the threats and opportunities company was facing. He used lot of technical words which he had learnt in his MBA classes.
(e) Sonu Garments Ltd. follows scalar chain very strictly. 
No employee (whatsoever may be the emergency) is allowed to divert from the defined path of communications. 


Solution

(a) Faulty Translation 
(b) Lack of Attention 
(c) Fear of Authority 
(d) Technical Jargon 
(e) Organisational Policy

Business Management

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