Given below are three items. Each item describes a situation and is followed by four possible responses. Indicate the response you find most appropriate. Choose only one response for each item. The responses will be evaluated based on the appropriateness for the given situation. Please attempt all the items. There is no penalty for wrong answer for these items.
Q78. Your office is flooded with applications from people who want to benefit from a newly launched government programme. There is speculation in public that benefits of the programme will be given first to influence people and others will be left behind. What is the best means of allaying such fears?
Given below are three items. Each item describes a situation and is followed by four possible responses. Indicate the response you find most appropriate. Choose only one response for each item. The responses will be evaluated based on the appropriateness for the given situation. Please attempt all the items. There is no penalty for wrong answer for these items.
Q78. Your office is flooded with applications from people who want to benefit from a newly launched government programme. There is speculation in public that benefits of the programme will be given first to influence people and others will be left behind. What is the best means of allaying such fears?
The correct option is C (c) Place daily updated information on your office web site showing the date wise list of applications and your approvals.
This question is very educative for future civil servants as it clarifies a fundamental principle round which civil services operate. First, there is an underlying principle of propriety that should be upheld in action rather than speeches. There is no need for a civil servant to respond to alarm bells, which are likely to ring, through the media. Unless specifically asked to explain a decision, there is no need to keep justifying decisions or allaying fears. Civil service does the talking through its action. In this respect, there is a vital difference between the working of political executives and the civil services. Political executives keep talking all the time trying to impress the voters and political clientele
In this case, just because there are large number of applicants desiring to get the benefit of a scheme, which has limited budget at this time, there is a speculation that benefit will go to the power brokers or influential people rather than the deserving applicants. By transparently publicizing the applicants' names and the status whether sanctioned or rejected, the basis of such speculation can be displaced very silently. Correct choice of beneficiary according to the settled criterion (whatever it is) and making the content of decision available to public should do the tricks. Hence, (c) is the answer choice
(c) Place daily updated information on your office web site showing the date wise list of applications and your approvals.
This question is very educative for future civil servants as it clarifies a fundamental principle round which civil services operate. First, there is an underlying principle of propriety that should be upheld in action rather than speeches. There is no need for a civil servant to respond to alarm bells, which are likely to ring, through the media. Unless specifically asked to explain a decision, there is no need to keep justifying decisions or allaying fears. Civil service does the talking through its action. In this respect, there is a vital difference between the working of political executives and the civil services. Political executives keep talking all the time trying to impress the voters and political clientele
In this case, just because there are large number of applicants desiring to get the benefit of a scheme, which has limited budget at this time, there is a speculation that benefit will go to the power brokers or influential people rather than the deserving applicants. By transparently publicizing the applicants' names and the status whether sanctioned or rejected, the basis of such speculation can be displaced very silently. Correct choice of beneficiary according to the settled criterion (whatever it is) and making the content of decision available to public should do the tricks. Hence, (c) is the answer choice
