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Question

Globalisation of the Indian economy has not adversely impacted ____ .

A
workers in the unorganised sector
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B
workers in call centres
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C
workers in small scale manufacturing units
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D
small traders
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Solution

The correct option is B workers in call centres

Due to new communication technologies, one of the biggest trends is to move call centres offshore to the global south to countries such as India where labour is cheap and the employees speak English. 80% of call centres in India cater to the international market. This industry in India is the result of globalisation since there were no domestic call centres in India prior to the international call centres. It is estimated that the Indian call centre industry now employs 1.2 million people for both inbound and outbound customer service.


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