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Hina Sweets is a renowned name for quality sweets since 1935. Harsh, the owner of Hina Sweets was worried as the sales had declined during the last three months. When he enquired with the Sales Manager, he was told that there were some complaints about the quality of sweets. So, Harsh ordered for sample checking sweets. ___ is the step taken by Harsh that is related to one of the functions of management.


Solution

Measurement of actual performance is the step taken by Harsh.

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