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Question

Processing of customer complaints can be automated using RPA. True or false?


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Solution

Answer: True

  • It is possible to automate the handling of custom complaints using robotic process automation (RPA).
  • Custom complaints are expected to rise rapidly, so automation is important to manage such enormous traffic.
  • The concept-based about which RPA operates for the processing of custom complaints classifies the client query into a group.
  • There is a pre-defined resolution set for each group.
  • RPA needs to identify customer concerns through a standardized collection of questions in the appropriate folder.

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