Question

State any six responsibilities of a consumer which should be kept in mind while purchasing the goods?

Answer 1

Responsibilities of consumer- (any six)

(1) Consumer must Exercise his Rights:

Consumers have many rights with regard to the goods and services. They must be aware of their rights while buying. These rights are: right to safety, right to be informed, right to representation, right to seek redressal, right to consumer education, etc.

(2) Cautious Consumer/Do not buys Blindly:

Consumers should make full use of their reason while buying things. They should not take the seller’s words as the final truth. In other words, while buying consumer must get information regarding the quality, quantity, price, utility, etc. of goods and services.

(3) Filing Complaint for the Redressal of Genuine Grievances:

It is the responsibility of the consumers to approach the officer concerned in case there is some complaint about the goods purchased. A late complaint may find that the period of guarantee/ warrantee has lapsed. Sometimes, consumers ignore the deception of businessmen. This tendency encourages corrupt business practices.

(4) Consumer must be Quality Conscious/Do Not compromise on Quality:

Consumers should never compromise on the quality of the goods. Therefore, they should not buy inferior stuff out of greed for cheaper prices. If the consumers behave like this, there cannot be any protection for them from any quarter.

(5) Advertisements Often Exaggerate /Beware of False Advertisement:

The sellers inform the consumers about their things through the medium of advertisement. The sellers exaggerate the quality of their goods through advertisement. Therefore, it is the responsibility of the consumers to recognise the truth of the advertisement.

(6) Do Not Forget to Get Receipt and Guarantee/Warranty Card:

One should always get a receipt or bill for the things purchased. In case a guarantee/warranty card is also offered by the seller, it should also be taken.

(7) Do Not Buy in Hurry:

The first important responsibility of the consumers is that they should not buy in hurry. It means that the consumers should make an estimate of the things they want to buy well in time.