Question

The consumer has the right to complain about the product if they are not satisfied. Write a note on Consumer Protection Act and consumer rights.

Answer 1

Solution:
The Consumer Protection Act was implemented in 1986. ​It safeguards and encourages consumers to speak against insufficiency and flaws in goods and services.​ The act covers all goods and services of all public, ​private, or cooperative sectors.​

The Consumer Protection Act, 1986 was replaced with the Consumer Protection Act, 2019.​ The new act has widened the definition of consumer. ​It also provides an option for e-filing complaints and penalties ​for misleading advertisements.

Some of the consumer rights are:

• Right to safety: The consumer has the right to be protected against the marketing of goods and services that are dangerous to life and property.​
• Right to be informed: It implies the right to be informed about the quality, quantity, potency, purity, standard, and price of goods to protect consumers against unfair trade practices.​
• Right to seek redressal: It provides for consumers to receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods, or unsatisfactory services.​