A consumer is the one who purchases the product for his/her own need and uses or consumes it. A consumer cannot resell the good, product or service but can consume it to earn his/her livelihood and self-employment. Any single or group of person, other than the buyer who buys the product or services, consumes the product by seeking his/her permission falls under the category of a consumer. In simpler words, the consumer can be termed as the end-user of the goods or services.
Consumer protection act
The Consumer Protection Act, came into existence and implemented in 1986, provides Consumer Rights to prevent consumers from fraud or specified unfair practices. It safeguards and encourages and gives an opportunity to consumers to speak against insufficiency and flaws in goods and services. If traders, manufacturers and distributors follow any foul trade, this act protects their rights as a consumer.
Listed below are the Rights of the Consumer
- Right to Safety- Before buying, a consumer can examine on the quality and guarantee of the goods and opt for ISI or AGMARK products.
- Right to Choose- Consumer must have the right to choose from a variety and number of goods and in a competitive price
- Right to be informed- The buyers must be provided with complete information with all the necessary and adequate details of the product, make her/him act wise, and change the buying decision.
- Right to Consumer Education- The consumer must be aware of his/her rights and avoid exploitation.
- Right to be heard- The consumer will get due attention to express their grievances at a suitable platform.
- Right to seek compensation- The consumer has the right to seek or ask for redressal against unfair and inhumane practices or exploitation of the consumer.
- Responsibility to be aware – A consumer has to be careful of the safety and quality of products and services before purchasing.
- Responsibility to think independently– Consumer should be well bothered about what they want and need and hence make independent choices.
- Responsibility to speak out- The buyer should be fearless to speak out their problems and tell to traders what they exactly want
- Responsibility to complain- It becomes the consumer’s responsibility to express and file a complaint about their dissatisfaction with goods or services in a sincere and fair manner.
- Responsibility to be an Ethical Consumer- Consumer must be fair and not engage themselves with any deceptive practice.