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Question

Identify the correct sentence:


A

Differentiation ideally goes beyond the tangible features of an offer and touches the customer on an emotional level.

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B

Differentiation is based on customers’ unique resources and capabilities.

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C

Differentiation activities are always small details that are not necessarily known by the customers.

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D

A competitive advantage implies that a whole system of marketing activities is offered.

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E

All successful brands manage to change the customer’s beliefs and attitude.

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F

Both a) and e)

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Solution

The correct option is A

Differentiation ideally goes beyond the tangible features of an offer and touches the customer on an emotional level.


Answer option A: Differentiation ideally goes beyond the tangible features of an offer and touches the customer on an emotional level.

Explanation: Product differentiation is the method involved with recognising a service or product from others, to make it more alluring to a specific target market. This includes separating it from contenders’ items just as an association’s own products.


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