Sally purchased a newly introduced moisturising lotion. By attempting to find out if the lotion's perceived performance matched her expectation, Sally was measuring her level of customer ______.

  1. Equity
  2. Lifetime value
  3. Loyalty
  4. Engagement
  5. Satisfaction

Answer E. Satisfaction

Explanation: It is a proportion of how items and services provided by an organisation meet or outperform client assumptions. Consumer satisfaction is the total percentage of total customers, or the number of total customers whose announced involvement in a firm, its items, or its services surpasses indicated satisfaction goals.

Was this answer helpful?

 
   

0 (0)

(0)
(0)

Choose An Option That Best Describes Your Problem

Thank you. Your Feedback will Help us Serve you better.

Leave a Comment

Your Mobile number and Email id will not be published. Required fields are marked *

*

*

BOOK

Free Class

Ask
Question