Free CBSE Business Studies Multiple Choice Questions for Class 11 along with answers, Chapter 5: Emerging Modes of Business. Business Studies MCQs for Class 11 chapter-wise with answers are prepared based on the current exam pattern. Students can tackle MCQs with answers to realise their spadework level.
1. What is outsourcing?
(a) Includes offshoring
(b) Restricts only to the contracting out of Information Technology Enabled Services (ITES)
(c) Restricts only to the contracting out of non-core business processes
(d) Includes contracting out of manufacturing and R&D as well as service processes both core and non-core but restricts only to domestic territory
Answer: (a) Includes offshoring
2. Here, parties involved in the electronic transactions are from within a given business firm; hence the name is ________.
(a) Intra-C Commerce
(b) Intra-D Commerce
(c) Intra-B Commerce
(d) Intra-A Commerce
Answer: (c) Intra-B Commerce
3. Under what method payment is made at the time of physical delivery of goods?
(a) Cash on delivery
(b) Debit card payment
(c) Credit card payment
(d) Prepaid amount
Answer: (a) Cash on delivery
4. _______ transactions have business firms at one end and their customers on the other end.
(a) C2B Commerce
(b) B2C Commerce
(c) B2B Commerce
(d) C2C Commerce
Answer: (b) B2C Commerce
5. A Call Center handles _____.
(a) Both customer-facing and back-end business
(b) Both voice-based and non-voice based business
(c) Only out-bound voice-based business
(d) Only inbound voice-based business
Answer: (a) Both customer-facing and back-end business
6. ____________ refers to contracting out some of its activities to a third party which was earlier performed by the organisation.
(a) BPO
(b) E-Commerce
(c) Outsourcing
(d) E-Banking
Answer: (c) Outsourcing
7. Both Sellers and buyers are business firms, under ______type of e-commerce transaction.
(a) B2B Commerce
(b) C2B Commerce
(c) B2C Commerce
(d) C2C Commerce
Answer: (a) B2B Commerce
8. _____ is not an application of e-business.
(a) Contract R&D
(b) Online trading
(c) Online procurement
(d) Online bidding
Answer: (a) Contract R&D
9. Which method is very popular for making online transactions?
(a) Credit Card
(b) Debit Card
(c) Net banking
(d) All of these
Answer: (d) All of these
10. Complaint lodged by a customer at the company’s call center is _______ type of e-business transaction.
(a) C2C Commerce
(b) C2B Commerce
(c) B2C Commerce
(d) B2B Commerce
Answer: (b) C2B Commerce
11. Out of e-commerce and e-business, which is a broader term?
(a) e-business
(b) both e-business and e-commerce are the same thing
(c) e-commerce
(d) None of these
Answer: (a) e-business
12. e-commerce does not include _____________.
(a) A business’s interactions with its customers
(b) Interactions among the various departments within the business
(c) A business’s interactions with its suppliers
(d) Interactions among the geographically dispersed units of the business
Answer: (b) Interactions among the various departments within the business
13. The payment mechanism typical to e-business ______.
(a) Credit and Debit Cards
(b) Cash on Delivery (CoD)
(c) Cheques
(d) e-Cash
Answer: (a) Credit and Debit Cards
14. Both buyers and sellers are customers under_______ type of e-business transaction.
(a) C2C Commerce
(b) B2C Commerce
(c) C2B Commerce
(c) B2B Commerce
Answer: (a) C2C Commerce
15. India is the preferred destination for BPO because of ____________.
(a) Tax Free Zone for BPOs
(b) Cheap People
(c) Cheap Manpower
(d) Poor Conditions
Answer: (c) Cheap Manpower
We trust that the offered Business Studies MCQs for Class 11 with respect to Chapter 5: Emerging Modes of Business will help you. Assuming you have any questions with respect to CBSE Class 11 Business Studies Emerging Modes of Business MCQs, drop a remark underneath, and we will hit you up at the most punctual.
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