The guiding principles for e-government are as follows:
- Analysis of Cost-Benefits prior to implementation.
- Stakeholder Satisfaction.
- The unit cost of service lowered where economies of scale were achieved.
- Prioritize, Prioritize, Prioritize.
- Pilot First – Implement in waves.
- Changes in HR deployment pattern and improvement in organizational performance.
- Revenue sources funded portal development and maintenance.
- Web technology coexists with other traditional bricks and mortar processes.
- Changes are required in attitudes and processes to realize full potential.
- Risks need to be managed – Financial, Political, Operational and Technology.
- The use of planning and external expertise reduces risks.
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