The Institutional Structure

Macro (National and State) Level: Since the formulation of the NeGP, it has become essential to ensure that the numerous projects being implemented by the Union and State Government departments are consistent with a broad policy and adhere to common standards. This requires empowered institutional arrangements to oversee, drive and manage implementation. The arrangements may vary at different levels but there should be consistency of key roles i.e. formulating and ensuring uniform policies and standards, addressing implementation bottlenecks and monitoring progress and desired outcomes. To ensure this at the national level, NeGP has established well-defined institutional structures as depicted below:

Governance Structures: These are decision-making bodies which are empowered to formulate policies, take decisions, and in general, guide the project implementers. Since they are not involved in implementation, they can take stock of the macro picture and provide proper guidance to the field-level implementation teams. The governance structures for most e-Governance projects are: Apex Committees, High Powered Committees, Project Standing Committees, etc. Given the fact that these governance structures are staffed by officers at senior levels, it is expected that they would devote adequate quality time to project guidance.

Union Government Mmps

1. MCA 21: The MMP is in its post-implementation stage and is providing electronic services to the Companies registered under the Companies Act for their related activities such as allocation and change of name, incorporation, online payment of registration charges, change in address of registered office, viewing of public records and other related services. The benefits being made available to the citizens are continuously monitored.

2. Pension: The Pensioners’ portal launched in March 2007 provides updated information on government pension rules and regulations; helps facilitating registration of pensioners’ grievances; enables monitoring timely sanction of pension/gratuity; maintains a database of Pensioners and providing links to the websites of the Directorates of Pensions and the AGs of various States.

3. Income Tax: This MMP which is under implementation offers a set of 17 e-services of the Income Tax Department to the taxpayers. Some of the important e-services being offered include facility for downloading of various forms, online submission of applications for PAN and TAN, query-based services for allotment of PAN and TAN, e-filing of Income Tax Returns, e-filing of TDS returns, online payment of Taxes, issue of refunds through Electronic Clearance Scheme (ECS) and Refund Banker, etc. The Primary Data Centre and the Business Continuity Planning sites for the project have been installed and commissioned.

4. Passport, Visa and Immigration: The implementation of the Passport & Visa MMP has streamlined the process for issuance of passport and other related services like providing efficient immigration services to people visiting India. The e-services being offered under the MMP include re-issue of Passport, issue of duplicate Passport, issue of Tatkal Passport, change in name, address, ECNR/ ECR suspensions, passport status enquiry etc. The immigration services are in design and development phase.

5. Central Excise: The MMP is under implementation and is facilitating availability of e-services related to indirect taxation for industry, importers and exporters, inbound travellers etc. The important e-services being offered include e-filing of Import and Export documentation, electronic processing of declarations, facilities for e-filing of Central Excise and Service Tax returns, e-registration services, digital signatures, e-payment of Customs Duties etc.

6. Banking: The MMP which is being implemented by the banking industry aims at streamlining various e-services initiatives undertaken by individual banks. e-Governance implementation is being done by the banks concerned, with the Banking Department providing a broad framework and guidance to them. Out of three components of the MMP, the component on Electronic Mass Payment System may not be taken-up for implementation because banks are independently taking up their own initiatives on this front. The other two components i.e. Electronic Central Registry and One India One Account for Public Sector Banks have been referred to the Indian Banks Association.

7. MNIC: The Pilot project of MNIC was completed and brought to a close on 31.03.2008. Distribution of smart cards to citizens is still under progress. The 20 MNIC Centres, set up in each tehsil/ block, will remain functional till 31.03.2009 for maintenance and updating of database.

8. UID: The strategy for collation of UID and MNIC schemes was approved in January 2008 and a decision to constitute an UID Authority under the Planning Commission was taken. The timelines for the intermediate milestones of the UID MMP were: approval of UID scheme by March 2008 and notification of UID Authority by the Planning Commission by April 2008. It is expected that implementation of UID project will be undertaken by the notified UID Authority and further milestones and timelines including those for linkage with MoRD/PDS database would be firmed up by the Authority. A pilot project is required to be undertaken by DIT and Registrar General of India to determine the feasibility of enumeration and creation of the National Population Register using UID database.

9. e-Office: The MMP is being conceptualised and project consultants have been appointed.

10. Insurance: The MMP is an industry initiative (by public sector insurance companies) and is in the conceptualisation stage. The MMP aims at facilitating customer services, automating grievance redressal mechanism and, creating a holistic database of insurance users.

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