Customer Support Associate Permanent
Prerequisites:
Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.
Flexibility to work in rotational shifts during day and punctuality to work is a must.
Key Accountabilities & Deliverables:
- Interact with customers through Calls (Voice Process)
- Focus on achieving targets based on call quality, connectivity, CSAT etc
- Maintains customer records by updating account information in the database.
- Understand the customers query and identify the customers need and give the best resolution to the customer.
- Recommend potential products or services to customers by analyzing customer needs.
- Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
- Focus on quality of work and documentation of the action as well.
- Be a team player and maintain team spirit, positive energy at work.