Consumer Rights

Q.

Describe the Evolution of Consumer Movement in India.

Q.

What is functional decentralization?

Q. What is the key objective of the Right to Information Act?

1. To attain an early resolution of commercial disputes
2. To provide help to the consumers against any unfair trade practices and exploitation
3. To empower citizens and promote transparency and accountability in the working of the government
4. To provide for the establishment of a national standards body for the development of the activities of standardisation

Q.

Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Q. Expand the following abbreviations:
ISI, BIS, AGMARK

1. Indian Standards Institute
   Bureau of Indian Standards
   Agriculture Mark
2. International Standards Institute
   Bureau of Indian Standards
   Agriculture Mark
3. Indian Standards Institute
   Bureau of International Standards
   Agriculture Mark
4. International Standards Institute
   Bureau of International Standards
   Agriculture Mark

Q. Bimal joined a course at a coaching institute. He paid ₹50, 000 as fees knowing the fact that the institution has a no-refund policy.
However, he decided to opt out of the course as the subject did not interest him.

What should be done in such a situation?

1. The institution should refund the money as he is not happy with the service.
2. Bimal cannot ask for a refund as he was informed about the no-refund policy at the time of payment.
3. The institute should refund half of the fees.
4. Bimal should file a complaint in consumer court as it is his right to seek redressal.

Q. The Bureau of International Standards or BIS is an international authority which sets standards for products.

1. False
2. True

Q. On which of the following products will you not find ISI, BIS, or AGMARK certification?

1. Electronic gadgets
2. Books
3. Garments
4. Cement

Q. People of my area made several complaints about the lack of civic amenities such proper roads, clean water, and health facilities. But no one paid attention to them.

Suggest what we should do to resolve this issue.

1. File a complaint with the consumer court.
2. Submit an application using the Right to Information Act.
3. File a police complaint.
4. Wait for the authorities to respond.

Q. ISI, BIS, and AGMARK are used for which of the following purposes?

1. To match international standards as laid by the UN
2. To know if the right information is presented
3. To judge the safety of the products
4. To judge the quality of the products

Q. Which of the following items bear BIS hallmark?

1. Gold jewellery
2. Butter
3. Silver jewellery
4. Honey

Q.

What Are the Ways of Consumer Protection?

Q. In which of the following years was the Right to Information Act enacted?

1. 2006
2. 2005
3. 2010
4. 2004

Q.

How did valli save money for her first journey? Was it easy for her?

Q. When we buy garments, what type of information do we find on them?

1. Date of manufacturing
2. Instructions for washing
3. Size of the garment
4. Place of manufacturing

Q. Which body creates the standards needed for orderly commercial growth and maintenance of quality in industrial production?

1. BIS
2. ISI
3. AGMARK
4. UN

Q. It is mandatory for all the manufacturers to get their products BIS certified.

1. False
2. True

Q. You have bought a packet of chips after seeing the advertisement in the newspaper. The packet has the price, batch number, manufacturing date, and expiry date but does not mention its ingredients.
Identify the right that has been violated here.

1. Right to be informed
2. Right to be safe
3. Right to choice
4. Right to representation

Q. Match the following quality standard marks with the products they are used for.

1. Infant food
2. Pulses, rice, oils
3. Electronic goods

Q. Which of the following information is generally mentioned on the packets of items sold in the market?

1. Manufacture date
2. Ingredients used
3. Transport cost
4. Expiry date
5. Profit margin
6. Price
7. Batch number
8. Destination site

Q. Identify the rights of the consumer ensured by Consumer Protection Act, 1986.

1. Right to Work
2. Right to Choice
3. Right to be Informed
4. Right to Seek Redressal

Q. Pinky bought a new perfume. It had the brand name of the product with an attractive picture. But she developed some allergies after using it. Which are the rights that were violated as a consumer?

1. Right to Choose
2. Right to be Informed
3. Right to Seek Redressal
4. Right to Safety

Q. Your friend has been sold an expired medicine, and the shopkeeper refuses to take the product back. You advise her to lodge a complaint. Which right are you asking your friend to exercise?

1. Right to information
2. Right to choice
3. Right to redressal
4. Right to safety

Q. The AGMARK certification is given to .

1. chemical products
2. precious metals
3. agricultural products
4. organic products

Q. Why are consumer rights important?

Q. The ISI mark, BIS Hallmark, and AGMARK are used to protect which of the following rights of the consumer?

1. Right to Seek Redressal
2. Right to be Heard
3. Right to Safety
4. Right to Information