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Consumer Protection

Consumer Protection

Consumer Protection

consumer protection- business-studies- class 12 CBSE Commerce notes



Consumer protection Act provides Consumer Rights to prevent consumers from fraud or specified unfair practices. These rights ensure that consumers can make better choices in the marketplace and get help with complaints.

1. Right to Safety : 

  •  Meaning: Consumers has right to be protected against products and services which are hazardous to health, life and property.
  • Requirement from products and services: Quality, Quantity, Reliability and Performance should be assured in the products and services provided by sellers.
  • Example: Electrical appliances without ISI mark may cause serious injuries. While offering iron into the market, the uses of iron should be mentioned with that product.

The other five Consumer Protection Rights are as follows:

2. Right to Get Information

3. Right to Choose

4. Right to be Heard

5. Right to Seek redressal

6. Right to Consumer Education.

Download the PDF below to get the entire Study Material on Consumer Protection and its content.

Download Consumer Protection Study Material