Vertical Integration and Horizontal Integration

Q.

How is the main focus of BPO services different from the focus of KPO services ?

Q.

The hired party service providers are the persons/firms which specialize in some processes such as Human Resource Management and hence provide their services to a wide base of clients, cutting across different industries. Such service providers are called __________.

1. Verticals

2. Horizontals

Q.

Now what if a company called Kraftwheel starts manufacturing shoes, it steps in the shoes of the seller. So hence it actually moved vertically backward in the process chart. That’s why it is called as ______________.

1. Backward Vertical Integration

2. Forward Vertical Integration.

3. Middle Vertical Integration

4. None of the above

Q. Companies pursue backward vertical integration when it is expected to result in deteriorates efficiency and cost savings.

1. True
2. False