Employee Relations and Work Environment

Q.

Explain briefly 'unity of direction' and 'order' as principles of general management.

Q.

Explain briefly 'initiative' and esprit de corps' as principles of general management.

Q. Sanaklal and Gagan started their career in Wales Limited (a printing press) after going through a rigorous recruitment process. Since they had no prior work experience, the firm decided to give them one year to prove themselves. Name the principle of management followed by Wales Limited.

Q.

What does principle of initiative indicate?

1. It indicates the spirit of harmony in the groups and they sttrive to work hard to achieve the targets of an organisation

2. It indicates that there should be an orderly arrangement and specific place for everything and everyone in the organisation

3. It indicates to the chain of authority and communication that runs from top to bottom and should be followed by managers and their subordinates

4. It indicates that employees at all levels should be encouraged to develop and carry out plans for improvements

Q.

Explain any five characteristics of coordination

Q.

Illustrate the principle of 'stability of tenure' through a suitable example.

Q.

Why is stability of tenure of personnel important in an organisation?

1. Increases employee turnover and decreases productivity

2. Increases employee turnover and increases productivity

3. Reduces employee turnover and increases productivity

4. Reduces employee turnover and decreases productivity

Q. principle of management promotes "a team spirit of unity'".

1. Espirit De Corps
2. Division of work
3. Equity
4. Initiative

Q. principle emphasises kindliness and justice in the behaviour of managers towards workers.

1. Equity
2. Initiative
3. Division of work
4. Unity of Command

Q.

Arnav, a manager of Micro Ltd., does not distribute the work amongst his subordinates, according to the capabilities. He has given the work on the basis of favouritism. Which principle is overlooked? Give some of its violating effects.

Q.

Which principle of management envisages that each group of activities having the same objective, must have one head and one plan? Explain the principle with suitable example.

Q.

Workers of a factory often come to the production manager with the grievances. The production manager finds himself overburdened with so many tasks. Advise a way to relieve the production manager.

Q.

Fayol points out the danger of increased turnover and recruitment costs in one of his principles. Identify the principle.

1. None of the above

2. Principle of division of work

3. Principle of stability of tenure of personnel

4. Principle of remenuration

Q.

On what belief are contingency theories of leadership based?

Q. A manager is expected to interlink diverse groups and tasks to achieve the common goal of the organisation. What function of management is evident in this situation?

[0.80 marks]

1. Planning
2. Organising
3. Controlling
4. Coordinating

Q. Explain briefly 'Initiative' and 'Esprit de Corps' as principles of general management.

Q. Long answer types questions.

Define the term “corporate social responsibility”. Explain the responsibilities of business towards employees.

Q.

F Ltd. was engaged in the business of food processing and selling its products under a popular brand. Lately, the business was expanding due to good quality and reasonable prices. Also with more people working, the market for processed food was increasing. New players were also coming to cash in on the new trend. In order to keep its market share in the short run, the company directed its existing workforce to work overtime.

But this resulted in many problems. Due to increased pressure of work, the efficiency of the workers declined. Sometimes, the subordinates had to work for more than one superior resulting in declining efficiency. The divisions that were previously working on one product were also made to work on two or more products. This resulted in a lot of overlapping and wastage. The workers were becoming indisciplined. The spirit of teamwork, which had characterised the company previously, was beginning to wane. Workers were feeling cheated and initiative was declining. The quality of the products was beginning to decline and market share was on the verge of decrease. Actually, the company had implemented changes without creating the required infrastructure.

Taylor's principles of scientific management and Fayol's principles of management are mutually complementary. Do you agree? Give reasons in support of your answer.

Q. The production of the new iPhone is split up into many different parts: design, hardware, software, manufacture, marketing, production, and assembly. This way, the company can hire specialised people for each task. Tim Cook is the overall authority over the employees. He is responsible for ensuring that his employees are motivated towards achieving the organisational goal. A hierarchical structure developed by Steve Jobs was modified by Tim Cook so that there is a systematic chain from top to bottom levels of workers at Apple. This hierarchy allows communication even across the departments in the company. There is just one person managing the entire organisation. The company has special recognition for employees, such as the Apple Genius, which offers $45, 000/year. Also, they are provided with health benefits, financial and retirement benefits, family and parenting benefits, etc.

The concentration of authority in the company lies with just one person. What is the organisational structure seen in this company?

[0.80 marks]

1. Centralised
2. Decentralised
3. Informal
4. Divisional

Q. The production of the new iPhone is split up into many different parts: design, hardware, software, manufacture, marketing, production, and assembly. This way, the company can hire specialised people for each task. Tim Cook is the overall authority over the employees. He is responsible for ensuring that his employees are motivated towards achieving the organisational goal. A hierarchical structure developed by Steve Jobs was modified by Tim Cook so that there is a systematic chain from top to bottom levels of workers at Apple. This hierarchy allows communication even across the departments in the company. There is just one person managing the entire organisation. The company has special recognition for employees, such as the Apple Genius, which offers $45, 000/year. Also, they are provided with health benefits, financial and retirement benefits, family and parenting benefits, etc.

The CEO, Tim Cook, is responsible for ensuring that his employees are motivated towards achieving the organisational goal. What function of management is evident in this situation?

[0.80 marks]

1. Planning
2. Organising
3. Directing
4. Controlling

Q. Which principal suggest that employees should be treated with justice and kindness .

Q. Self-directed teams are also known as which of the following?

[1 mark]

1. Virtual team
2. Work from home team
3. Self-managing team
4. Retainership team

Q. Write a word or phrase or a term which can substitute each one of the following.

The principle of management which says unity is strength.