A call center handles

(a) Only in-bound voice based business

(b) Only out-based voice based business.

(c) Both voice based and non-voice based business.

(d) Both customer facing and back-end business.

Open in App

Solution

Call centres handle both voice-based and non-voice-based businesses. The voice-based businesses are related to clarifying consumers’ doubts either online or over the telephone. On the other hand, non-voice-based businesses are related to technical back-end activities. The voice-based businesses mainly involve the telecom and banking industries, whereas the non-voice-based businesses are related to information-technology-related products, such as computers, cell phones and television sets.

Hence, the correct answer is option (c).

Suggest Corrections

Similar questions

____________ is a satellite-based communication service, where it offers business and government agencies a highly flexible and reliable communication solution in both urban and rural areas.

Q. Business ethics is based on well accepted __________.

Q. Smaller and less expensive PC-based servers are replacing _______ in many business.

Q. Which of the following is feature of business ethics ?
(1) Business ethics has a universal application.
(2) It is a relative norm. It differs from business to business.
(3) Business ethics is based on well accepted moral and social values.

S e l e c t t h e c o r r e c t a n s w e r f r o m t h e o p t i o n s g i v e n b e l o w -

Q. Recording of all business transactions is based on ________.

Join BYJU'S Learning Program

A call center handles (a) Only in-bound voice based business (b) Only out-based voice based business. (c) Both voice based and non-voice based business. (d) Both customer facing and back-end business.

A call center handles

(a) Only in-bound voice based business

(b) Only out-based voice based business.

(c) Both voice based and non-voice based business.

(d) Both customer facing and back-end business.