The major change that is required to correct the situation is to move away from a complete formal organisation structure and allow for some informal structure. An informal structure is a network of social relationships that arise out of personal interactions among employees of an organisation beyond their officially defined roles.
An informal structure would benefit the organisation in the following manner.
1. As no definite path or channel of communication is followed, information spreads faster.
2. An informal organisation allows for personal communication beyond the officially defined roles. This unofficial interaction provides a sense of belongingness among the employees towards the organisation and towards each other. This helps in lowering the employee turnover.
3. An informal organisation supports the working of formal organisation, thereby helps in fulfilment of organisational objectives in a better manner.
The company can diversify in other sewing related products as better and technologically advanced sewing machines, machines with advance features such as embroidery.