Question

A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the_________

• A. None of these
• B. Right to be heard
• C. Right to Seek redressal
• D. Right to choose

Answer 1

The correct option is B

Right to be heard

The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.