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Question

A firm plans in advance and has a sound organisation structure with efficient supervisory staff and control system. On several occasions, it finds that plans are not being adhered to. It leads to confusion and duplication of work.
Advise a remedy.

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Solution

As per the case, the problem is in coordination and in communicating the work schedule. Because the duplication of work implies that there is a lack of coordination between the levels of management as well as there is a problem in communication because confusion only arises when things are not communicated properly.
Following remedies are to be taken:
(i) Plans and control systems should be coordinated and plans should be revised in the light of actual results achieved.
(ii) A proper communication pattern with clear-cut instructions is to be followed.
(iii) Proper coordination is to be made between the workers, by guiding them and motivating them to achieve the goals.
(iv) Time-to-time feedback is to be taken by the managers from the bottom level.
(v) There should be transparency in the working pattern.
(vi) Appropriate motivation techniques should be used.


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