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Question

A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the ‘jobseeker’s market.’ This resulted in the client having to choose from candidates who had the ‘soft’ skills needed for the job, but lacked the proper ‘hard’ skills and training.

Questions
a. As an HR manager what problems do you see in the company?
b. How do you think it can be resolved and what would be its impact on the company?

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Solution

a. The following problems are faced by the company.
i. As the competitors attracted most of the qualified candidates, there is dearth of good qualified potential employees in the company.
ii. The employees in the company lack the required hard skills, which in turn results in poor performance.

b. The following steps can be taken to resolve the problems.
i. Proper training in the required hard skills must be given to the employees.
ii. In order to attract better potential candidates the company can outsource its recruitment activities to a specialised and proficient agency.

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