A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the job seeker's market.' This resulted in the client having to choose from candidates who had the 'soft' skills needed for the job but lacked the proper 'hard' skills and training.

How do you think it can be resolved?

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Solution

Following steps can be taken to resolve these problems:

(i) Proper training of the personnel.

(ii) Provision of incentive based schemes.

(iii) Proper data base should be maintained by the company in order to provide efficient services.

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Following steps can be taken to resolve these problems: (i) Proper training of the personnel. (ii) Provision of incentive based schemes. (iii) Proper data base should be maintained by the company in order to provide efficient services.

Following steps can be taken to resolve these problems:

(i) Proper training of the personnel.

(ii) Provision of incentive based schemes.

(iii) Proper data base should be maintained by the company in order to provide efficient services.