Question

Alie placed an order for an outfit from an online store. However, when the product was delivered, she found that the outfit's colour and size were different from what she had ordered. She wanted compensation for the wrong product delivered. Under which of these following rights can she claim compensation from the store?

• A. Right to be informed
• B. Right to seek redressal
• C. Right to fair settlement
• D. Right to be heard

Answer 1

Answer: (B), (C)

Right to fair settlement

Under the right to seek redressal, consumers are given the opportunity to seek redressal against unfair trade practices. Under the right to fair settlement of the issue, consumers may ask for compensation for the loss that has been incurred. This compensation may be in the form of cash, replacement, or even repairing of the product if damaged.