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Question
An email message sent from the production supervisor to a customer is classified as _____________________.
An email message sent from the production supervisor to a customer is classified as _____________________.
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Solution
The correct option is A external - operation communication
An email message sent from the production supervisor to a customer is classified as external-operation communication. In this case, customer belongs to the external environment as customer does not belong within the organization or as a part of the organization and production supervisor can be termed as a manager at operational level. External-operation communication can be defined as a process of transmission of information between one party belonging from outside the organization and another party from the operational level of the organization.
An email message sent from the production supervisor to a customer is classified as external-operation communication. In this case, customer belongs to the external environment as customer does not belong within the organization or as a part of the organization and production supervisor can be termed as a manager at operational level. External-operation communication can be defined as a process of transmission of information between one party belonging from outside the organization and another party from the operational level of the organization.
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