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Question

An important key success factor for a Palace hotel in Paris is

  1. A particular location
  2. A Michelin-starred restaurant
  3. A good concierge service
  4. A swimming pool
  5. High-quality furniture
  6. All of the above


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Solution

A Michelin-starred restaurant

Explanation: Key success factors (or KSF) are business blueprints that are basic to an effective connection with an organisation’s clients. Key success factors are chosen by the preferences and needs of the market and clients, and not by an organisation.


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