Question

Ananya saw an advertisement for a mixer jar and decided to purchase it. After buying it, she realised that the features advertised did not match the actual product. When she tried to return it, the seller refused to take it back.

What would you suggest her to do?

• A. Throw away the product
• B. File a complaint under the Consumer Protection Act
• C. File a police complaint
• D. Complain about it on social media

Answer 1

The correct option is B File a complaint under the Consumer Protection Act

The Consumer Protection Act protects consumers against false advertising. It lays down rules and regulations for the companies, and has provisions for the consumer to raise complaints in case of any unfair trade practice.