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Business Studies

Semantic and Personal Barriers to Communication

Angry words s...

Question

Angry words spoken in a calm voice with a smiling face are most likely to convey _______________.

A

Happiness

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B

A mixed message

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C

Calmness

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D

Anger

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Solution

The correct option is A Happiness
Angry words spoken in a calm voice with a smiling face are most likely to convey happiness. It is a type of semantic barrier of communication as the message or information conveyed by the manager is misinterpreted because of faulty body language and gestures of the manager.

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