Anita purchased a book from 'Satish Book Stores'. While reading the book, she found that ten pages are missing. She approached the seller of the book and complained about the missing pages.
The seller promised that if the publisher was ready to change the book he would change the same.
After a week, the seller informed Anita that the publisher had refused to change the book. Where can Anita file a compliant against the seller of book? Give reason in support of your answer. Also explain, who is a consumer as per Consumer Protection Act, 1986.
Anita purchased a book from 'Satish Book Stores'. While reading the book, she found that ten pages are missing. She approached the seller of the book and complained about the missing pages.
The seller promised that if the publisher was ready to change the book he would change the same.
After a week, the seller informed Anita that the publisher had refused to change the book. Where can Anita file a compliant against the seller of book? Give reason in support of your answer. Also explain, who is a consumer as per Consumer Protection Act, 1986.
Anita can file a complaint against the book seller in the District Forum. District Forums are set up in each district by the concerned State Government. In District Forum, those complaints can be filed in which the value of goods and services in question along with compensation claim does not exceed Rs 20 lakhs.
Consumer: A consumer is generally understood as a person who uses consumer goods or avails any service.
(a) Consumer's Ignorance: In the light of widespread ignorance of consumers about their rights and reliefs available to them, it becomes necessary to educate them about the same so as to achieve consumer awareness.
(b) Unorganised Consumers: In India, consumers are not organised. Though we do have consumer organisation working in this direction, adequate consumer protection is required to provide power and rights to these organisations to protect and promote the interests of consumers.
(c) Widespread Exploitation of the Consumers: Unaware, ignorant consumers might be exploited by unscrupulous/ exploitative and unfair trade practices like defective goods, adulteration, false and misleading advertising etc. Consumer protection provides safeguard to the consumers from such exploitation.
Anita can file a complaint against the book seller in the District Forum. District Forums are set up in each district by the concerned State Government. In District Forum, those complaints can be filed in which the value of goods and services in question along with compensation claim does not exceed Rs 20 lakhs.
Consumer: A consumer is generally understood as a person who uses consumer goods or avails any service.
(a) Consumer's Ignorance: In the light of widespread ignorance of consumers about their rights and reliefs available to them, it becomes necessary to educate them about the same so as to achieve consumer awareness.
(b) Unorganised Consumers: In India, consumers are not organised. Though we do have consumer organisation working in this direction, adequate consumer protection is required to provide power and rights to these organisations to protect and promote the interests of consumers.
(c) Widespread Exploitation of the Consumers: Unaware, ignorant consumers might be exploited by unscrupulous/ exploitative and unfair trade practices like defective goods, adulteration, false and misleading advertising etc. Consumer protection provides safeguard to the consumers from such exploitation.
