Anita purchased a book from Satish Book Stores, while reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.

(i) Can Anita file a complaint against the seller of the book? Give reason in support of your answer.

(ii) Also, explain who is a consumer as per 'Consumer Protection Act' in the context of the case study.

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Solution

(i) No, Anita can file a complaint against the publisher but not against the seller because the book purchased by Anita was defective with missing pages. The sends job is only to facilitate sale of publisher's book while publisher is responsible for the ten pages missing in the book. The publisher may not have published the book correctly for which the seller is not responsible. The seller could however provide contact details of publisher to file the complaint.

(ii) Anita is the direct consumer of the seller i.e. Satish Book Stores and indirect consumer of the publisher. Satish Book Stores is a direct consumer of the publisher.

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Anita purchased a book from 'Satish Book Stores'. While reading the book, she found that ten pages are missing. She approached the seller of the book and complained about the missing pages.

The seller promised that if the publisher was ready to change the book he would change the same.

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