Anita purchased a book from 'Satish Book Stores'. While reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.
Where can Anita file a complaint against the seller of book?
Give reason in support of your answer. Also explain who is a consumer.

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Solution

(1) district forum
(2) Define consumer

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Q. Anita purchased a book from 'Satish Book Stores'. While reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.
Where can Anita file a complaining against the seller of book?

Give reason in support of your answer. Also, explain who is a 'consumer'.

Anita purchased a book from 'Satish Book Stores'. While reading the book, she found that ten pages are missing. She approached the seller of the book and complained about the missing pages.

The seller promised that if the publisher was ready to change the book he would change the same.

After a week, the seller informed Anita that the publisher had refused to change the book. Where can Anita file a compliant against the seller of book? Give reason in support of your answer. Also explain, who is a consumer as per Consumer Protection Act, 1986.

Anita purchased a book from Satish Book Stores, while reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.

(i) Can Anita file a complaint against the seller of the book? Give reason in support of your answer.

(ii) Also, explain who is a consumer as per 'Consumer Protection Act' in the context of the case study.

Q. A publisher gives his distributor a discount of 30% on the printed price of the books. The distributor sells those books to a book-seller at 20% discount on the printed price and the book -seller sells these books at their printed price. Calculate the profit per cent made by the distributor

Q. Prabhakar purchased an ISI mark electric iron from 'Bharat Electricals'. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prabhakar refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can 'Bharat Electricals' do this? Why?

Also explain 'who is a consumer' as per Consumer Protection Act 1986.

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(1) district forum(2) Define consumer

(1) district forum
(2) Define consumer