Question

Anjali had been working with 'Tata Enterprises' for the last ten years. She was famous for her dedication towards the work. When the Manager senior to her retired, all her colleagues thought that now Anjali would be promoted. But to everyone's surprise the vacant post was filled by an outsider 'Miss Monika'. Anjali felt demoralised and her performance started declining. She would absent herself often and could not meet her targets.
Miss Monika was a good leader who would not only instruct her subordinates but also guide and inspire them. She noticed Anjali's behaviour and felt that her performance could be improved. She started involving Anjali in decision-making issues related to the organisation and made her a part of a high-level joint management committee. Anjali was now punctual to office and her performance started improving.
(a) Identify the function of management being performed by Monika.
(b) Name the element of the above function of management which helped Monika to improve Anjali's behaviour.
(c) State any three features of the element identified in (b) above.

Answer 1

(i) Directing function of management is performed by Monika.
(ii) Motivation helped Monika to improve Anjali's behaviour.
(iii) The features of motivation are as follows:
a) Is an Inherent Feeling. Motivation is a feeling that is inherent to an employee. For instance, needs, desires, wants and ambitions are internal to individuals and directly influence their behaviour towards work in a certain manner.
b) Leads to Goal-Oriented Behaviour. Motivation influences the behaviour of the employees and induces them to work efficiently towards the achievement of the goals of the organisation.
c) Can be Both Positive and Negative: Positive motivations can take the form of rewards, incentives or promotions. On the other hand, negative motivations can be in the form of warnings or demotions. The kind of motivation to be followed depends on the needs and attitudes of the employee.