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Question

Answer briefly:
Agrim purchased a Diesel Car for Rs. 7 Lakhs from an automobile Company and found its engine to be defective. Despite many complaints, the defect was not rectified. Suggest the appropriate authority where Agrim under his right as a consumer, could file a complaint.

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Solution

According to the Consumer Protection Act, 1986 , Agrim can file a complaint in the District Consumer Disputes Redressal Forum (DCDRF) where the cases of goods and services of 20 lakh rupees or less are filed. The agency sends the good for testing in laboratory if required and gives decisions on the basis of facts and laboratory report.

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