Arun is working in a multinational company in Gurgaon. He was running temperature for the last many days. When his blood was tested, he was found positive for dengue with a very low platelet count. Therefore, he was admitted in the hospital and a blood transfusion was advised by the doctors. One of his colleagues sent a text message about it to his immediate superior Mr. Narainr. Mr. Narain' in turn sent a text message to the employees of the organisation requesting them to donate blood for Arum When the General Manager came to know about it, he ordered for fumigation in the company premises and cleanliness of the surroundings. (a) From the above para quote lines that indicate formal and informal communication. (b) State any two features of informal communication. (c) Identify any two values that are being communicated to the society in the above case.

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Solution

(a) i) Informal Communication- "Colleague sent a text message to his immediate superior"
"Mr. Narain sent a text message to the employees of organisation requesting them to donate blood"
ii) Formal Communication- When the General Manager came to know about it he ordered for fumigation in the company premises and cleanliness of Me surroundings"
Note: Text messages and face to face conversations are considered as informal communication.
(b) The features of informal communication are as follows:
i) Communication that flows without following the formal defined path ii) Arises out of social interactions among the employees
(c) The two values that are being communicated to the society are as follows:
i) Cleanliness of the surroundings
ii) Sympathy for employees

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