Question

Bimal joined a course at a coaching institute. He paid ₹50,000 as fees knowing the fact that the institution has a no-refund policy.
However, he decided to opt out of the course as the subject did not interest him.

What should be done in such a situation?

• A. The institution should refund the money as he is not happy with the service.
• B. Bimal cannot ask for a refund as he was informed about the no-refund policy at the time of payment.
• C. The institute should refund half of the fees.
• D. Bimal should file a complaint in consumer court as it is his right to seek redressal.

Answer 1

The correct option is B Bimal cannot ask for a refund as he was informed about the no-refund policy at the time of payment.

Bimal cannot ask for a refund becuase he was informed by the institution about the no-refund policy. He could file a complaint under his right to seek redressal in case of incomplete information or a shortcoming in the service.