Question

Complete the following dialogues by picking the correct option.

Operator: Hello madam, how can I help you?

Customer: This phone that I bought yesterday is acting up. Its battery is running out as we speak.

Operator: i)_________________?

Customer: ii)_________________.

Operator: I suggest that you try it once.

Customer: Ok, as per your suggestion, I will try restarting the phone.

• A. i) Did you drop your phone in the water? ii) No! Do you take me for a fool?
• B. i) Did you try restarting your phone? ii) No, I haven’t.
• C. i) Did you try restarting your phone? ii) Yes, I have.
• D. i) Did you repair your phone recently? ii) No, I haven’t

Answer 1

The correct option is B

i) Did you try restarting your phone? ii) No, I haven’t.

Operator: Hello madam, how can I help you?

Customer: This phone that I bought yesterday is acting up. Its battery is running out as we speak.

Operator: Did you try restarting your phone?

Customer: No, I haven’t.

Operator: I suggest that you try it once.

Customer: Ok, as per your suggestion, I will try restarting the phone.