Question

Complete the sentence with a suitable option:
While transferring a call, one should _____________________.

• A. Let the listener know that the call is being transferred
• B. Simply transfer the call without informing the listener
• C. Cut the call and ask the concerned department to call
• D. All of the above

Answer 1

Answer: (A)

Let the listener know that the call is being transferred

A dialogue is a two-way exchange of ideas, thoughts, etc. in words between two or more people. Option A)Let the listener know that the call is being transferred is correct as the listener must know of the action which involves him. Transferring a call without his acknowledgement is not what fits the definition of well mannered person. Cutting the call too is impolite. Therefore, the best way is to inform the listener and then transfer the call. The correct answer is A)Let the listener know that the call is being transferred.