Consider the following: 1. Standard of the service. 2. Conditions to be met by users. 3. Entitlements of citizens to a specific service. Which of the above are included in a citizen's charter?
A
1 and 2 only
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B
1 and 3 only
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C
2 and 3 only
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D
1, 2 and 3
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Solution
The correct option is D 1, 2 and 3 Citizen Charter includes the Standard and Quality of Services. It entitles a citizen to a particular service and also lays down the conditions to be met by the users.