Question

Define KPO. Mention the type of outsourcing activities involved in it.

Answer 1

KPO refers to obtaining high-end knowledge work from outside to be performed on a contract basis to run the business successfully and in a cost-effective manner.

The following types of activities are dealt in KPO :

1. Investment research services like equity, fixed income securities, etc.

2. Business research services like innovations, new methods of packaging, new technologies, etc.

3. Market research services.

4. Data analysis and interpretation.

5. Legal research services.

6. Patent and intellectual property research services.