Question

Departmental Organizations usually do not provide adequate services to fulfill consumer needs.

• A. True
• B. False

Answer 1

The correct option is A True

The statement is true. Departmental undertakings do not provide adequate services to fulfill consumer needs. These undertakings have the following limitations:

1. Delay in decision making because of the long chain of authority.

2. Rigid rules of the ministry lead to a lack of flexibility.

3. They do not provide adequate services to the consumer.

4. Negligent to consumer needs.

Thus the correct answer is A.