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Question

Differentiate between formal and informal communication.

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Solution

Difference between formal and informal communication

Basis Formal communicationInformal communicationMutual relationshipBased on formalBased on interpersonalamong memberssuperior-subordinate relationship.contacts.NatureSystematic and orderly.Unsystematic and irregular.Speed of communicationIt is slow and time consuming.It is last and time saving.AuthenticityOfficial and well plannedUnofficial and un-planned messages are authentic.messages may not be authentic.Contents or subject matterWork related matters,Personal matters are e.g.: Orders and instructionsdiscussed. are communicated. ObjectivesTo achieve organisationalTo meet personal objectives.needs and interests.


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