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Question

Discuss the scope of e-business.

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Solution

The scope of e-business is viewed in the terms of parties involved in transactions. In this context a firm's electronic transactions and the network can be categorised as :

(a) B2B: In these transactions, both the parties involved are business firms. In other words, it is business to business transactions. The transaction and necessary functions regarding business requirements to business, to interact with a number of other business which may be suppliers or vendors of input or output.

(b) B2C: B2C indicates business to customers. In this case, the business tries to reach customers through online shopping. Apart from online shopping B2C also takes care of registering customers complaints, delivery of products, online payment and so on. Companies can increase customer touch points helps the company to identify their weaker areas to minimise customer pair.

(c) Intra B-Commerce: Parties involved in the electronic transaction are from within the business firm. That is why it is called Intra - B- Commerce. It has made manufacturing flexible, helps in efficient inventory control, cash management, taking faster decision, 'Human Resource Management'.

(d) C2C : Customer to customer interaction made available through the computerised network is an additional benefit. Customers can interact with one another on the basis of a prospective buyer and seller, payment intermediaries.


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