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Question

Discuss the scope of e-commerce giving suitable examples.

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Solution

Scope of e-commerce is explained below : E-commerce includes :

(a) Business to Business Commerce (B2B) - It involves business transactions between two or more business organisations through computers or electronically. B2B enables, the business partners to exchange information among them in an automatic way without human interaction. These B2B transactions involve-

Creation of utilities, collaborations, commercial negotiations inviting tenders and distribution of goods from manufacturer to various distributors and so on.

(b) Business to Consumer (B2C) - B2C involves bringing business and consumers closer to each other and creating a unique marketplace where goods and services may be bought and so electronically. B2C is conducted by providing well designed websites which offer information about goods and services to be sold, displaying price, mode of payment and delivery system payment is also in electronic form services are often supplied electronically e.g. railway tickets.

(c) Consumer to Consumer (C2C) - It involves electronic transactions between two connsumers in which a consumer offer to sell his goods (old books , watched, computers and so on) or services (like giving a house on rent) and the buyer who accepts this offer is also consumer for e.g.e-bay website provides such facility.

(d) Business to Government (B2G) - B2G involves dealing with government agencies like foreign exchange clearance, paying of various taxes (excise duty, customs duty) and other types of payment or receipt of refunds electronically.

(e) Intra Business Commerce- This refers to transactions between the different departments and sections of the same business organisation for e.g.if marketing department wants to change the design of the product on the basis of market research they can immediately do so by contacting electronically through internet computer transaction and in turn production department can take action accordingly.


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