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Question

Discuss the various limitations of outsourcing?

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Solution

1. Less secrecy : When an organisation outsources human resources, payout and recruitment services, it involves a risk of exposing confidential company information to a third party.

2. Quality service : Unless a contract specifically identifies the measurable process of quality service reporting, there could be a poor service quality experience. Some contracts are written intentionally to leave service levels out to save on costs.

3. Lack of customer focus: An outsourced vendor may be catering to the expertise needs of multiple organisations at a time. In such situations, vendors may lack complete focus on your organisation's tasks.

4. Hidden cost: Although outsourcing most of the times is economical in nature, at times hidden costs are involved in signing a contract. Signing a contract across international boundaries may pose a serious threat.

5. Public opinion: There can be negative perceptions regarding outsourcing and sympathy for lost jobs. This needs to be managed with sensitivity and grace.


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