Question

Explain the following rights given to consumers:

(i) Right to choose.

(ii) Right to be informed

Answer 1

1:The definition of the Right to Choose as per the Consumer Protection Act 1986 is 'the right to be assured, wherever possible, to have access to a variety of goods and services at competitive prices'. According to this right, every consumer has the right to choose the goods or services of his or her likings. The right to choose means an assurance of availability, ability, and access to a variety of products and services at competitive prices, and competitive price means just or fair price.

2:The right to information is defined as 'the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices' in the Consumer Protection Act of 1986.