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Question

Explain the following rights of a consumer.

(i) Right to safety

(ii) Right to consumer education

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Solution

(i) Right to safety: It means a consumer has a right to be protected against the marketing of such goods and services that are harmful to life and health. Thus, consumers are educated to use standardised goods, such as electrical goods with ISI mark, food products with FPO mark, etc, as such goods would be an assurance of meeting quality specifications.

(ii) Right to consumer education: Consumer should have knowledge about the various rights and reliefs provided by the legislations to protect their interest. Every consumer has the right to be well informed about his rights, and to spend awareness and education by forming consumer organisations and associations.


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