Explain the following rights of consumers as provided under Consumer Protection Act, 1986.
(i) Right to be informed
(ii) Right to seek redressal.
Explain the following rights of consumers as provided under Consumer Protection Act, 1986.
(i) Right to be informed
(ii) Right to seek redressal.
(i) Right to be informed: A consumer has the right to get true and complete information about the quality, quantity, price, contents, expiry of the goods and services which he intends to buy. Therefore, the legal framework in India has made it compulsory to provide all such information on the package of the product.
(ii) Right to seek redressal: This right assures justice to consumers against exploitation and includes compensation for any loss or injury suffered by the consumers, replacement of goods or repair of defects in the goods in order to provide satisfaction to consumers. Thus, the consumer has a right to get relief in case the product falls short of his expectation.
(i) Right to be informed: A consumer has the right to get true and complete information about the quality, quantity, price, contents, expiry of the goods and services which he intends to buy. Therefore, the legal framework in India has made it compulsory to provide all such information on the package of the product.
(ii) Right to seek redressal: This right assures justice to consumers against exploitation and includes compensation for any loss or injury suffered by the consumers, replacement of goods or repair of defects in the goods in order to provide satisfaction to consumers. Thus, the consumer has a right to get relief in case the product falls short of his expectation.
