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Question

Explain the role of consumer organisations and NGOs in the consumer protection movement.

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Solution

Role of Consumer Organisations: Consumer organisations examine and compare products/services for advising people and give support to people if they have any problem with the products/services they purchase or hire.

Their role involves :

(i) Creating consumer awareness publishing, arranging conferences or workshop, etc.

(ii) Filing suit on behalf of the consumer, when she/he fails to raise their voice against loss or damage.

Role of NGOs: These are the organisations that do not operate for profit and are engaged in activities related to human rights, environmental protection, and development work.

Their role involves :

(i) Publishing and public speaking on consumer-related topics to spread awareness.

(ii) Providing education and solutions through services or consulting.


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